Performance
Benchmarking
Our CR performance is assessed through a number of internal and external assessments and quality standards, including our CR report assurance process, the London Benchmarking Group, Investors in People and FTSE 4 Good.
To assess our ongoing progress towards achieving our long-term objectives, we set ourselves annual targets. Our performance against these for 2009/10 is detailed below. Each has been directly informed by our ongoing stakeholder engagement process. Information in this section covers the reporting period 1 April 2009 to 31 March 2010, unless otherwise stated.
Key
Fully completed
Mostly completed
Partially completed
Target started
Target not started
Target not applicable
Our environment
| Target | Progress |
| Design new developments to be 20% below Building Regulation requirements for CO2 emissions for offices and common parts of retail schemes. | |
| Reduce CO2 emissions associated with energy use in managed office and retail premises by 10% by 2010, compared to 2007 baseline. | |
| Offset CO2 emissions at our head offices, 5 & 11 Strand. | |
| Achieve FSC Project-Specific certification for every new development. | |
| Achieve at least 20% recycled content by value in every new development. | |
| Reduce average consumption of water in m3 per sq m across London managed portfolio by 5% in 2009/10. | |
| Re-use or recycle 90% of excavation, demolition and construction waste for projects covered by Site Waste Management Plans by 2010 (with the exception of hazardous materials). | |
| Divert from landfill 95% of office waste from head offices. | |
| Divert from landfill at least 90% of waste from managed London offices. | |
| Divert from landfill at least 55% of waste from shopping centres. | |
| Develop ‘green lease’ clauses for retail leases, as part of Clearlet initiative. | |
| Trial proposals in six retail stores. | |
| Have two London office premises sign in full to a green Memorandum of Understanding. | |
| Have Display Energy Certificates for all managed London office premises. | |
| Develop environment learning module for employees and test on two groups within the business by March 2010. | |
| Pilot CR communications campaign providing advice on energy savings and sustainability, health and safety and citizenship in five offices and five shopping centres. | |
Our people
| Target | Progress |
| Outperform Expert Training Systems benchmark on employee engagement. | |
| Ensure at least 70% of employees believe Land Securities’ Learning and Development platform meets their individual needs and enables them to develop their careers. | |
| Create an environment in which 75% of employees believe their health and wellbeing is supported. | |
| Maintain Investors in People (IIP) accreditation and develop action plans for all areas identified for improvement in the IIP report. | |
| Increase year-on-year employee acknowledgement of the statement ‘The make-up of our employee population accurately reflects the communities in which we work. | |
| Exceed amount donated by employees in 2008/09 through the Give as You Earn (GAYE) scheme. | |
| Achieve and maintain top 10% ranking within Health & Safety Executive’s Corporate Health and Safety Performance Index. | |
Our marketplace
| Target | Progress |
| Review CR policies of top 20 suppliers within London and Retail and ensure they achieve compliance with our CR criteria for suppliers. | |
| Ensure 80% of those holding client duties under Construction Design and Management Regulations (CDM) 2007 have received appropriate training. | |
| Offer four work placements through a Post-Graduate Planning Scholarship fund established through University College London. | |
| Achieve increase to 3.95 in overall customer satisfaction ratings in the London and Retail annual customer surveys. | |
| Create incubator office or commercial workspace facilities for five new business ventures in London. | |
| Enable three fledgling businesses to open in our shopping centres, with advice and financial support. | |
| Launch a Sustainability Guide for use by retail tenants across all of our shopping centres. | |
| Provide a tailored meeting on any aspect of the Group’s CR programme for Socially Responsible Investors. | |
| Achieve 2% increase year on year of the number of new subscribers to e-communications. | |
Our communities
| Target | Progress |
| Prepare, implement and monitor travel at five major estates to reduce CO2 emissions related to tenants’ travel to and from work. | |
| Contribute to local communities by encouraging 30% of employees to volunteer time and expertise through the Land Securities Foundation. | |
| Develop the Capital Commitment Fund for the benefit of local communities within London, distributing funds to the focus areas of education, young people and housing/homelessness. | |
| Identify opportunities where Retail can facilitate a grassroots, grants-sponsored programme near one of our centres. | |
| Roll out the Arise programme in two Retail locations. | |
| Complete two marketing campaigns with Oxfam and British Heart Foundation across all shopping centres by March 2010. | |
| Encourage recruitment by hosting job fairs in two of our shopping centres. | |
| Establish Community Link programmes at development sites. | |
| Engage 5% of employees to volunteer as mentors in schools, businesses or community groups. | |
| Establish retail skills academies in three shopping centres by March 2010. | |
| Work with National Skills Academy for Construction to obtain NSAFC status for a development site in London. | |
Additional targets
| Target | Progress |
| Influence understanding of health and safety risk management through educational partnerships. | |
| Expand Safe Child scheme to a minimum of 15 shopping centres by March 2010. | |
| Evaluate existing biodiversity conditions before commencing development schemes and ensure that the project improves the quality of the habitat. | |
| Measure performance of rainwater harvesting at Dashwood, White Rose, Cabot Circus and Livingston: The Centre. | |
| Continue to submit all new major office and retail shopping centre developments for BREEAM assessment with a minimum target of ‘very good’. | |
| Work with BRE to develop a suitable methodology for assessing retail warehouses. | |
| Develop all residential schemes to meet the Level three rating of the Code for Sustainable Homes. | |
| Achieve 10% awareness amongst shopping centre customers through our Consumer Awareness Environmental Programme. | |
| Have Group Safety Management System certificated to BS 18001:2007. | |
| Conduct separate surveys of investors and analysts to benchmark quality of Group’s Investor Relations. | |
Note: A full list of our additional CR targets is available in our Corporate Responsibility Report 2010. Please visit www.landsecurities.com/crreport10
